E307 | Managers are accidental, right? with John DiJulius
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Dominic Monkhouse explores the importance of intentional leadership and creating a strong company culture with John DiJulius from The DiJulius Group
A recent survey of 4,500 UK workers by the Chartered Management Institute found that 82% of those in management positions are ‘accidental managers’, and have little training or qualifications. The problem is that to be an effective leader you need to develop a whole new set of skills and competencies. John and Dominic highlight the need for formal training for managers and the lack of training in areas such as difficult conversations and interviewing. Their conversation also delves into the concept of purpose in the workplace and the changing attitudes towards hustle culture. The recruitment process is discussed, emphasising creating a unique and engaging experience for candidates. The importance of knowing employees’ aspirations and helping them achieve their goals is also emphasised.
In this conversation, John DiJulius and Dominic Monkhouse discuss the importance of encouraging and believing in others to help them reach their full potential. They also talk about the power of positive thinking, the impact of personal experiences on leadership, and the value of creating a remarkable customer experience. John shares his personal journey of overcoming challenges and how he has used his experiences to inspire and motivate others. They also touch on the concept of making price irrelevant and the importance of treating customers and employees based on their individual needs.
On today’s podcast:
- Leaders should be intentional and create a strong company culture.
- Managers should receive formal training, especially in areas like difficult conversations and interviewing.
- The concept of purpose in the workplace is important for all generations.
- The recruitment process should be unique and engaging to attract top talent.
- Knowing employees’ aspirations and helping them achieve their goals is crucial for employee retention. Encouraging and believing in others can help them achieve more than they ever thought possible.
- Positive thinking and a strong belief in oneself can overcome challenges and lead to success.
- Creating a remarkable customer experience is essential for business growth and customer loyalty.
- Treating customers and employees based on their individual needs is more effective than treating them how you would like to be treated.
- Making price irrelevant by focusing on the value and experience you provide can lead to loyal customers and increased sales.
Follow John DiJulius :
- Website: https://thedijuliusgroup.com/
- Linkedin: https://www.linkedin.com/in/dijulius
- X: https://twitter.com/johndijulius?lang=en-GB
- Books on Amazon: https://www.amazon.co.uk/s?i=stripbooks&rh=p_27%3AJohn+DiJulius&s=relevancerank&text=John+DiJulius&ref=dp_byline_sr_book_1
Who is John DiJulius
John DiJulius is the authority on helping organizations build a world-class customer and employee experience. He is the best-selling author of five books (soon to be six). John is the founder and Chief Revolution Officer of The DiJulius Group, who worked with companies like The Ritz-Carlton, Lexus, Starbucks, KeyBank, Nestle, Chick-fil-A, Celebrity Cruise lines, Bristol Myers, Marriott, and many more, helping them make the experience they deliver their single biggest competitive advantage.
John helps companies become the brand customers can’t live without and makes price irrelevant. John is also the founder of John Robert’s Spas, one of the Top 20 Salons in America, and the founder of a non-profit, Believe in Dreams.
What you’ll learn from John DiJulius
00:00 Creating an Intentional Company Culture
09:38 The Importance of Formal Training for Managers
13:16 Redefining Purpose in the Workplace
23:43 Supporting Employee Aspirations for Long-Term Retention
31:13 Unlocking Potential: The Power of Encouragement and Belief
36:45 Overcoming Personal Obstacles: A Journey of Resilience
43:28 Creating Remarkable Customer Experiences for Business Growth
49:08 Making Price Irrelevant: The Value of Customer Experience