Privacy Policy

1. Introduction

This Privacy Policy explains how Monkhouse & Company (“we,” “our,” or “us”) collects, uses, and protects your personal data when you use our website and services. We are committed to safeguarding your privacy in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Identity and Contact Details

This privacy notice applies to information collected through our website: https://www.monkhouseandcompany.com/. The data controller is Dominic Monkhouse of D Monkhouse & Company, Foundry Farm, Kiln Lane, Salisbury, Wiltshire, SP5 2HT. You can contact our privacy officer at the address above or by emailing helpgrow@monkhouseandcompany.com.

3. Lawful Basis for Processing Personal Data

We process your personal data based on one or more of the following lawful grounds:

– Your consent (e.g., when you sign up for our newsletter or provide information via contact forms).

– The performance of a contract (e.g., to deliver services you have requested).

– Compliance with legal obligations (e.g., financial record-keeping).

– Legitimate interests (e.g., improving our services and preventing fraud).

4. Data We Collect and Why

The table below describes the information we collect and why we do so:

Information Collected	Purpose	Legal Basis
Your IP address, browser details, and pages visited	To help us understand site usage, diagnose faults, and prevent cyber threats	Legitimate interests
Your contact details (via contact form)	To respond to your enquiry and provide requested information	Consent
Your contact details (for marketing)	To send you relevant information and promotions	Legitimate interests (with opt-out option)
Posts or comments made on our website	To provide an opportunity for engagement and feedback	Consent
Order and payment details	To process transactions and provide services	Necessary for contract

5. Data Sharing

We may share your information with third parties in line with the purposes listed above, ensuring contracts and agreements are in place to protect your data. These third parties include:

– Companies within our group (if applicable).

– Service providers for website maintenance, email, and IT systems.

– Marketing service providers.

– Payment processing providers for transactions.

6. International Data Transfers

If data is transferred outside the UK/EEA, we implement safeguards such as:

– EU adequacy decisions.

– ICO-approved standard contractual clauses.

– Binding corporate rules or approved codes of conduct.

7. Data Retention Periods

We retain personal data as long as necessary for our stated purposes and legal compliance. For further details on retention policies, contact us.

8. Your Rights Under UK GDPR

You have the following rights regarding your personal data:

– Right to access – Request a copy of the data we hold.

– Right to rectification – Request corrections.

– Right to erasure – Request deletion under certain conditions.

– Right to restrict processing – Request limitations on data use.

– Right to data portability – Request transfer to another provider.

– Right to object – Object to processing based on legitimate interests or marketing.

– Rights related to automated decision-making – Request human review of automated decisions.

To exercise your rights, please contact us at helpgrow@monkhouseandcompany.com.

9. Complaints

If you have any concerns about how we process your data, you can contact us directly. You also have the right to file a complaint with the UK Information Commissioner’s Office (ICO): https://ico.org.uk/concerns/ or call 0303 123 1113.

10. Cookies

We use cookies to enhance user experience and analyze website performance. These cookies help us:

– Remember your preferences.

– Track user engagement via Google Analytics.

– Improve website functionality.

You can manage cookies through your browser settings or opt-out at any time.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Significant changes will be communicated via our website or email where applicable. Please review this policy regularly to stay informed about how we process personal data.