6 reasons why you should measure engagement (in customers and staff)
I’ll say it until you’re bored of listening. Happy staff + happy customers = profitability. Simple! I think that’s all
E26 | The Incredible Power of Clear, Heartfelt Communication: Meet Adam Fairhead
Adam Fairhead is an English entrepreneur and philanthropist. He founded the Fairhead Group which serves cause-driven companies with the mission
E25 | A Marxist-Capitalist Approach To Business: Meet Simon Biltcliffe
Today’s guest is Simon Biltcliffe, CEO of Webmart, a print management business in Bicester. Simon’s on a mission to make
E24 | Let’s Meet Better: Elise Keith
For the last 10 years, Elise Keith has been on a mission to fix the thing that most people spend
How to find the best talent for your business
There’s a reason ‘Talent’ is first on my 10 Point Plan For Scaling Your Business. It’s critical. Nothing is more
[Rebroadcast] Why Happiness Is Our Responsibility
There is a “war for talent” going on, according to Alexander Kjerulf. Companies are finding it harder to hold onto
E18 | How to Achieve the Best Net Promoter Score Part II: Meet Tony Pandher
Today I’m talking to Tony Pandher, Head of Operations at Macquarie Cloud Services. This episode is the second and final
E17 | Using the Net Promoter System to Create a Gold-Class Customer Contact Center: Meet Fionán Mc Donnell
Today I’m talking to a soft-spoken Irishman, Fionán Mc Donnell, who is the NSW New Business Manager at Macquarie Telecom
E15 | Rethinking Education: Meet Liz Robinson
At 29, Liz Robinson was the youngest headteacher in England. She took on a pretty rough inner city school (Surrey
The One Page Personal Plan – How Writing Down Our Goals Can Turn Them Into Reality
Where do you see yourself in 10 to 25 years’ time? Now, that is a big question, isn’t it? Have