Blog

6 reasons why you should measure engagement (in customers and staff)

I’ll say it until you’re bored of listening. Happy staff + happy customers = profitability.  Simple! I think that’s all

Adam Fairhead
Podcast

E26 | The Incredible Power of Clear, Heartfelt Communication: Meet Adam Fairhead

Adam Fairhead is an English entrepreneur and philanthropist. He founded the Fairhead Group which serves cause-driven companies with the mission

Podcast

E25 | A Marxist-Capitalist Approach To Business: Meet Simon Biltcliffe

Today’s guest is Simon Biltcliffe, CEO of Webmart, a print management business in Bicester. Simon’s on a mission to make

Podcast

E24 | Let’s Meet Better: Elise Keith

For the last 10 years, Elise Keith has been on a mission to fix the thing that most people spend

Blog

How to find the best talent for your business

There’s a reason ‘Talent’ is first on my 10 Point Plan For Scaling Your Business. It’s critical. Nothing is more

Alexander Kjerulf
Podcast

[Rebroadcast] Why Happiness Is Our Responsibility

There is a “war for talent” going on, according to Alexander Kjerulf. Companies are finding it harder to hold onto

Tony Pandher
Podcast

E18 | How to Achieve the Best Net Promoter Score Part II: Meet Tony Pandher

Today I’m talking to Tony Pandher, Head of Operations at Macquarie Cloud Services. This episode is the second and final

Fionan McDonnell
Podcast

E17 | Using the Net Promoter System to Create a Gold-Class Customer Contact Center: Meet Fionán Mc Donnell

Today I’m talking to a soft-spoken Irishman, Fionán Mc Donnell, who is the NSW New Business Manager at Macquarie Telecom

Podcast

E15 | Rethinking Education: Meet Liz Robinson

At 29, Liz Robinson was the youngest headteacher in England. She took on a pretty rough inner city school (Surrey

Blog

The One Page Personal Plan – How Writing Down Our Goals Can Turn Them Into Reality

Where do you see yourself in 10 to 25 years’ time? Now, that is a big question, isn’t it? Have

Blog

Why Negative Feedback Is A Gift

Giving negative feedback. We hate it, don’t we? Most people feel it’s one of the toughest jobs a manager has.

Alain Falys
Podcast

E9 | Curious Leadership Podcast with Alain Falys

It won’t be long until cash disappears — it’s so much easier paying by card, or even by phone these days, and

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