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E319 | From Know-It-Alls to Learn-It-Alls with Dan PontefractPodcast / Culture Building October 22, 2024E319 | From Know-It-Alls to Learn-It-Alls with Dan PontefractExplore the insights of Dan Pontefract, a renowned leadership and culture change strategist, as he discusses the importance of emotional intelligence and creating a supportive work environment.
E315 | The Role of Champions in Cultural Programs with Arnie MalhamPodcast / Culture Building September 26, 2024E315 | The Role of Champions in Cultural Programs with Arnie MalhamSummary Arnie Malham, founder of CJ Advertising and Legal Intake Professionals, discusses the importance of workplace culture and the value …
The Power of Owning a Word or Phrase: Your Path to Making a Lasting ImpactBlog / Culture Building August 21, 2024The Power of Owning a Word or Phrase: Your Path to Making a Lasting ImpactLet me lay it out straight: there’s one career move that separates the legends—the people who leave a mark on …
E311 | The Importance of Creating Amazing Customer Experiences with James AshfordPodcast / Culture Building August 20, 2024E311 | The Importance of Creating Amazing Customer Experiences with James AshfordDominic Monkhouse talks with James Ashford, serial entrepreneur, investor, speaker and #1 bestselling author about his entrepreneurial journey and the importance of customer experience
Our definitive summer reading listBlog / books July 18, 2024Our definitive summer reading listFrom the locker rooms of championship-winning teams to the strategies of legendary coaches, each book offers unique lessons that can be applied to any team in any field. So grab a cold drink, find a comfortable spot, and get ready to be motivated by tales of triumph, teamwork, and tenacity.
Photo by Jannik Skorna on UnsplashBlog / BusinessStrategy July 10, 2024What the England’s Euro 2024 Team Can Teach Us About Teamwork & CollaborationAs the England football team gears up for the Euro 2024 semis, what can scale-ups learn from Gareth Southgate's approach to building a cohesive team
Autonomy at Work: The Game Changer for Savvy Employers and Their TeamsBlog / Culture Building June 12, 2024Autonomy at Work: The Game Changer for Savvy Employers and Their TeamsIntroductionIn today’s evolving work environment, while flexible working arrangements are gaining traction, they merely scratch the surface of what today’s …
Five things I learned about managing people from my dogBlog / Culture Building April 12, 2024Five things I learned about managing people from my dogSat in an airport lounge waiting for my connection and I’m reminded by a ping on the team WhatsApp that …
Mastering Daily Huddles: Your Comprehensive Team PlaybookBlog / Culture Building December 1, 2023Mastering Daily Huddles: Your Comprehensive Team PlaybookDaily huddles, or stand-up meetings, are essential for team alignment, productivity, and solving blockers quickly. This 15-minute check-in keeps agile teams, remote teams, and development teams focused on priorities while fostering collaboration. Learn how to run effective, high-energy huddles that drive results and make them the most valuable part of your day.
E241 | Delivering Outstanding Customer Service with Gene BrownePodcast / Culture Building April 4, 2023E241 | Delivering Outstanding Customer Service with Gene BrowneAre you delivering customer service that makes you proud? Or do you feel your industry is exempt from having happy …
E230 | Building A Culture of Trust Through Vulnerability with Ronan HarringtonPodcast / Culture Building January 17, 2023E230 | Building A Culture of Trust Through Vulnerability with Ronan HarringtonBuilding trust is at the heart of a high-performing team and a great culture. Sometimes, that trust comes from allowing …
E223 | How Human Connection Can Help A Business Achieve Excellence With Tom PetersPodcast / Culture Building November 29, 2022E223 | How Human Connection Can Help A Business Achieve Excellence With Tom PetersThe success of a company is measured by the happiness of its employees. And that applies to any industry. Improving …
E193 | What it Takes to Build an Organisation’s Culture with James L HeskettPodcast / Culture Building May 3, 2022E193 | What it Takes to Build an Organisation’s Culture with James L HeskettDo your employees love your business? asks James L Heskett, UPS Foundation Professor Emeritus at Harvard Business School and author …
Why it’s vital to plan for the inflection points of growthBlog / Culture Building February 10, 2022Why it’s vital to plan for the inflection points of growthLet me ask you this.  Do you feel stuck?  Like all the fun’s gone out of work? Is profitability dropping?  …
E148 | How To Improve Customer Relationships By Creating A Connected Strategy with Nicolaj SiggelkowPodcast / connected strategy June 15, 2021E148 | How To Improve Customer Relationships By Creating A Connected Strategy with Nicolaj SiggelkowNicolaj Siggelkow is a lifelong academic, currently the David M. Knott Professor of Management at the Wharton School, University of …
E128 | Measuring Employee Happiness In 2020 And Beyond with Nic MarksPodcast / Culture Building January 26, 2021E128 | Measuring Employee Happiness In 2020 And Beyond with Nic MarksIf you’re wondering how your team’s happiness is, or how you can support employee wellbeing and sustain team morale, then …
E126 | How To Improve Customer Experience With Net Promoter ScorePodcast / Culture Building January 12, 2021E126 | How To Improve Customer Experience With Net Promoter ScoreDavid Tudehope is co-founder and CEO of Macquarie Telecom Group in Sydney, Australia, providing telecommunications, phones, data, data connections, data …
2020 Summit Special: Be More Pirate with Alex BarkerPodcast / Culture Building December 26, 20202020 Summit Special: Be More Pirate with Alex BarkerHere’s a podcast treat to be enjoyed by the fire this festive season, our second look back at the glorious …
E111 | How To Be More Pirate with Sam Conniff and Alex BarkerPodcast / Culture Building September 29, 2020E111 | How To Be More Pirate with Sam Conniff and Alex BarkerWhat did Steve Jobs and Blackbeard have in common? According to Sam Conniff, they were both pirates. Why would Sam …
E110 | How To Change Your Company Culture with Siobhán McHalePodcast / Culture Building September 22, 2020E110 | How To Change Your Company Culture with Siobhán McHaleIf your company culture could do with an overhaul, then who better to impart advice on this very topic than …
Gustavo RazzettiPodcast / Culture Building June 23, 2020E97 | How To Use The Culture Canvas with Gustavo RazzettiThese are uncertain times, and now more than ever, the success of your organisation can literally come down to its …
Brett Putter HeadshotPodcast / Culture Building May 19, 2020E92 | Why You Shouldn’t Hire For Culture Fit with Brett PutterDo you recruit for ‘culture fit’? If you do, then you’re wasting your time, says Bretton Putter,  author and CEO …
Melissa Daimler HeadshotPodcast / Culture Building May 12, 2020E91 | Cultivating Company Culture in a Crisis with Melissa DaimlerHow is your company culture looking? Worried that it’s taken a hit during the ongoing pandemic? What can you do …
E40 | Discover the Power of Culture With the Cultural Strategist, Aga BajerPodcast / Culture Building May 21, 2019E40 | Discover the Power of Culture With the Cultural Strategist, Aga BajerToday’s guest is Aga Bajer, better known as the Culture Strategist. She helps companies cultivate a better culture in order …
7 top tips for successful recruitmentBlog / Culture Building April 8, 20197 top tips for successful recruitmentIs recruitment one of your biggest headaches? Many of the CEOs I coach say attracting the right people is a …
Want better productivity? Then prioritise happiness!Blog / Culture Building April 5, 2019Want better productivity? Then prioritise happiness!If you’re serious about growing your business, there are a few fundamentals you can’t afford to ignore.  Number one on …
How to build honesty and candour in your businessBlog / Culture Building March 14, 2019How to build honesty and candour in your businessTelling it straight.  Being open and honest and giving constructive guidance and feedback.  They all sound simple but are, in …
The 5 core principles of successful scale-upsBlog / Culture Building March 1, 2019The 5 core principles of successful scale-upsYou’re CEO on a mission.  You’ve amassed a talented team of people with energy and determination. Your business model has …
6 reasons why you should measure engagement (in customers and staff)Blog / Culture Building February 15, 20196 reasons why you should measure engagement (in customers and staff)I’ll say it until you’re bored of listening. Happy staff + happy customers = profitability.  Simple! I think that’s all …
How to create core values with valueBlog / Culture Building February 7, 2019How to create core values with valueHow to create core values with value “Company values”.  Two words that are often loaded with corporate hot air and …
10 Point Plan For Scaling Your BusinessBlog / Culture Building January 18, 201910 Point Plan For Scaling Your BusinessYou’ve decided you want to scale-up. You think your business is ready for rapid, significant and sustainable growth. But where …
rhythms for scaling up business Dominic MonkhouseBlog / Culture Building December 26, 2018How To Find The Right Rhythm For Scaling UpEvery business has its own rhythm.  Whether it’s meetings, goals, budgetary cycles or communication frequency – all can be influenced …
Great business cultures rely on great storiesBlog / Culture Building December 20, 2018Great business cultures rely on great storiesStories and legends – they’re everywhere at this time of year.  Cards, advent calendars, school nativities, carols – they all …
Why artefacts and symbols matter to a great cultureBlog / Culture Building December 14, 2018Why artefacts and symbols matter to a great cultureBroken chairs. Strict dress codes. Dead flowers. Awful coffee. It’s amazing what everyday things can tell you about the culture …
How rituals and celebrations build great culturesBlog / Culture Building December 6, 2018How rituals and celebrations build great culturesBuying the tree. Wrapping the presents. Singing carols. Cooking a turkey. It’s pretty obvious what I’m talking about.  Sorry if …
Tony PandherPodcast / Culture Building November 27, 2018E18 | How to Achieve the Best Net Promoter Score Part II: Meet Tony PandherToday I’m talking to Tony Pandher, Head of Operations at Macquarie Cloud Services. This episode is the second and final …
How to know if your business is evolvingBlog / Culture Building November 20, 2018How to know if your business is evolvingBusinesses are changing. Fact. Gone are the days of predictability, forecasting and long-term planning.  In an increasingly uncertain world, businesses …
Fionan McDonnellPodcast / Culture Building November 20, 2018E17 | Using the Net Promoter System to Create a Gold-Class Customer Contact Center: Meet Fionán Mc DonnellToday I’m talking to a soft-spoken Irishman, Fionán Mc Donnell, who is the NSW New Business Manager at Macquarie Telecom …
Why People Matter In BusinessBlog / Culture Building June 4, 2018Why People Matter In BusinessIn business, people matter. Or at least they do until they aren’t the thing that matter the most any more, …
A workspace is so much more than a space to workBlog / Culture Building April 26, 2018A workspace is so much more than a space to workGone are the days of boring, uninspiring, demotivating office spaces. We’re bombarded with lists of the ‘Coolest Office In The …

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